At Mountain of Nepal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard the information you provide when using our services, including our website, email inquiries, bookings, and trekking or travel experiences. By using our services, you agree to the practices described in this policy.
We collect personal and travel-related information to provide safe, reliable, and personalized trekking and travel services across Nepal. The information we collect helps us plan your journey, ensure your safety, and improve your overall experience.
a. Personal Identification Data
We collect basic personal details to identify and communicate with you.
- Full name, gender, and date of birth
- Nationality and passport details (if required)
- Email address, phone number, and home address
b. Booking & Travel Information
We gather travel-related details to organize your trips effectively.
- Trekking, tour, or expedition plans
- Travel dates, routes, and group size
- Accommodation and transportation preferences
- Special requests, such as dietary needs or accessibility requirements
c. Health & Medical Information
We may collect health information to ensure safe trekking experiences, especially in high-altitude regions.
- Medical conditions and allergies
- Fitness level and physical condition
- Altitude sickness history or risks
- Emergency medical information (if necessary)
d. Payment & Financial Information
Payment data is collected for secure transaction processing.
- Billing address and invoice details
- Payment method (credit/debit card or bank transfer)
- Transaction and payment confirmation records
e. Website & Device Information
We automatically collect technical data to improve website performance and user experience.
- IP address and browser type
- Device type and operating system
- Pages visited and browsing behavior
- Location data and analytics insights
f. Communication Records
We keep records of communications to provide better customer support.
- Emails and inquiry messages
- Phone calls and chat conversations
- Feedback, reviews, and social media interactions
We use your personal information to deliver safe, efficient, and high-quality travel services.
- Process bookings, reservations, and payments
- Plan and organize trekking and tour itineraries
- Provide travel guidance, safety updates, and emergency support
- Communicate important trip information or changes
- Respond to customer inquiries and support requests
- Improve services, website functionality, and user experience
- Send promotional offers or newsletters (only with consent)
- Comply with legal and regulatory requirements
We respect your privacy and do not sell your personal data. However, we may share your information when necessary.
- With local guides, porters, hotels, and transport providers
- With airlines and travel partners for booking arrangements
- With insurance providers for travel coverage
- With medical or emergency services in case of risk
- With government authorities, when required by law
Data Retention
We retain your personal data only for as long as necessary.
- Booking and travel data may be stored for record and safety purposes
- Financial records are kept for accounting and legal compliance
- Health-related data is retained only for safety and emergency needs
- You may request deletion of your data, subject to legal requirements
Security of Your Data
We take strong measures to protect your personal information from unauthorized access or misuse.
- Secure servers with encryption technology
- Restricted access to authorized personnel only
- Secure payment gateways for financial transactions
- Regular security reviews and system updates
Cookies & Website Analytics
We use cookies to improve website performance and user experience.
- Cookies help track website usage and visitor behavior
- Improve navigation and content relevance
- Analyze traffic for better service improvement
- You may disable cookies in your browser settings, but some features may be affected.
Your Rights
You have full control over your personal data and may exercise the following rights:
- Access and review your personal information
- Request corrections or updates to inaccurate data
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Restrict or object to certain data processing activities
Children’s Privacy
We take children’s privacy seriously.
- Our services are intended for adults and families
- We do not knowingly collect data from children under 13
- Parental consent is required where children’s data is involved
- Parents are responsible for supervising their children’s information
Third-Party Links
Our website may contain external links to partners or other websites.
- We are not responsible for third-party privacy policies
- External websites operate under their own terms and policies
- Users are advised to review third-party privacy policies separately
International Transfers
As a global trekking company, your data may be transferred internationally.
- Data may be shared with partners outside Nepal
- Transfers are made for booking and service purposes only
- We ensure reasonable protection for international data transfers
Marketing & Communications
We may send promotional messages if you agree to receive them.
- Newsletters, travel offers, and trekking updates
- Promotional campaigns and seasonal discounts
- You can opt out at any time using unsubscribe links or contacting us directly.
- We do not sell your data for marketing purposes
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
- Updates will be published on our official website
- Changes become effective immediately after posting
- Continued use of our services means acceptance of updates
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Mountain of Nepal
Email: info@mountainofnepal.com
Phone: +977-9876543210
Address: Thamel, Kathmandu, Nepal
Effective Date: April 2026
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